At the heart of our mission is the belief that our success is intertwined with the success of our clients. Our support phase is designed to ensure that your project not only launches smoothly but continues to thrive long after deployment. We offer comprehensive ongoing maintenance, customer support, and regular updates to keep your project at the forefront of technology and innovation. Security monitoring and performance optimization are integral parts of our support strategy, ensuring that your project remains secure and efficient. By providing continuous training and thorough documentation, we empower you to make the most of your investment. As your dedicated partners, we are committed to your long-term success and growth.
Documentation and training should be integral parts of every project. Each client is unique, with different backgrounds and needs. As team members change, it is crucial to provide stakeholders with comprehensive documentation on how to navigate their brand-new product. We aim to keep our approach personal and accessible, ensuring clients have direct access to us for any issues they may encounter. Whether it’s through detailed guides, video tutorials, or one-on-one training sessions, we make sure your team is fully equipped to use the product effectively. Our support extends beyond documentation; we are always there to help, ensuring smooth transitions and continuous support.
Regular maintenance is essential for the longevity and smooth operation of your product. We offer flexible maintenance plans tailored to your budget and requirements. Some clients have their own teams, and we are happy to train them to be self-sufficient. For short-term complex campaigns, we provide active support to ensure everything runs seamlessly. We are committed to not leaving you in the lurch; our team is always available to lend a hand and provide the necessary support to keep your project running smoothly. This includes regular updates, bug fixes, and performance optimisations to ensure the product remains up-to-date and effective.
Security is paramount, especially when working with high-profile clients like Sony or King. We adhere to the highest industry-standard security guidelines to protect your product and data. This includes regular security assessments, implementing best practices for data protection, and ensuring compliance with relevant regulations and standards. We conduct thorough security audits, provide continuous monitoring, and update security measures as needed to keep your product safe from threats. Our goal is to provide peace of mind, knowing that your product is secure and your users’ data is protected.
Before we start anything, we like to get to know you. We find it works best when we have a proper conversation – not just emails to-and-fro – to reassure you that your request is both safe in hand and being realised precisely how you envisage. This is the first step on our journey together, so isn’t it good to know who you’re going to be travelling with?
The production of your request is where we really get to play. As we work our way through every stage of design and development, we work through it hand-in-hand with you. Our use of the Scrum methodology means that not only can we get on with the tasks that matter, but you can see every part appear fully-realised before your eyes, even playing yourself as you go, and we even ensure you have visibility of its progress throughout the project.
Once the work is done, and you get to enjoy the benefits of a job well done, we like to make sure it stays that way, enjoyable. We provide a one month support FOC to iron out any problems (not that there are any!) once live, and we also offer ongoing maintenance options to suit all requirements. Please let us know if this is of interest.
